Sleep Doctor/ Grandville in Wyoming, MI Open now

Reviews about Sleep Doctor/ Grandville

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  August 19, 2020, by Stacey Workman
  I purchased three mattresses from Sleep Doctor. We paid about $4,000 for two of the mattresses. The mattresses were described to provide better support for your back. We have not found this to be the case. I ran two full marathons prior to buying the mattresses. After sleeping on these mattresses, I have developed back problems that I am not able to run, despite multiple chiropractor visits. Our request to return a mattress was rejected because the "law tag" was removed. I would never purchase from this store again or the mattresses they sell. We now have two mattresses we cannot use.
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  May 05, 2020, by Fred Nastali
  I purchased a bed from sleep doctor mattress on 1/13/17 at the 44th st. location. In just under three weeks the bed sinks down to the box spring and is very uncomfortable. So I contacted them on 1/30/17 to find out what they will do to remedy this and they said that a third-party will come to my house and inspect the mattress in order to credit me back if they determine it was a defect in the mattress. They said I will receive a call the next day to schedule a visit. I didn't receive a call so I called them back and now they say it could take 5-14 days to receive a call. If I could give a lower rating, I would but one star is as low as I could go. I also learned if your bed is not defective and you don't like the quality of it you will be charged a $200 restock fee when you exchange it. Do you you really want to trust your money with these people? Don't get screwed over like me.
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  November 30, 2019, by Michelle Haner
  We came into your 2730-44th Street SW location on May 17th and purchased a matching set (matt and bxspring) We agreed on the 24th of May for delivery and paid 50.00 extra for delivery. The 24th came and went as did the 25th and without listing every gruesome detail of a deal gone bad, let me say that I was ready to cancel the transaction. On the 26th I was finally given the product I paid for. The delivery guys were young and smelled of tobacco which I don't think contributed to them being behind in their deliveries. Here is a list of issues for you to contemplate as to why we won't purchase from your establishment again. 1) A breakdown some where in what is being told to the salespeople who work directly with the customer. Either delivery is changing things or the sales people don't understand how delivery works. 2) Telling the customer over and over that their purchase will be delivered only to have the complete opposite happen pretty much means you're lying to the customer......and it doesn't matter why you are not telling the truth, poor customer relations isn't a good idea. 3) Also, there has to be something terribly wrong in your system as to have employees trying to help the customer on their own time. Success means you can make a transaction and keep it with your customers. Very poor experience and we were ready to cancel the transaction right down to the last minute. I hope you all fix your internal problems. In today's economy we the people don't want to be told that a delivery is coming and be made to wait all day long for a delivery that isn't even on its way. Then to make matters worse, your told that it will be delivered "for sure" tomorrow and it doesn't get delivered..........How long does Sleep Doctor think a customer should wait? I don't blame customers at all if they cancel transactions with your company because your company doesn't know how to speak to customers. I'm very disappointed with your delivery people and management of that. I've done business with Sleep Doctor in the past and was always completely happy. What has changed?