Russell and Ballard Jewelers in Wyoming, MI Open now

Reviews about Russell and Ballard Jewelers

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  May 16, 2020, by Brian Hoekzema
  Got a watch as a christmas gift this year and needed a few links taken out. Stopped in to Russell and Ballard and within minutes they had it fitted perfectly free of charge. Staff was extremely helpful, polite, and welcoming. If I am in the market for anything else they will be my first stop!
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  November 17, 2019, by T Smith
  I've had no issues with either piece of jewelry we purchased from this establishment. I do however have an issue with their ethics. 14 years ago we bought our wedding bands on a referral from a good friend. I had an engagement ring from a previous relationship that didn't work out. Ken offered to buy it or put it on consignment and strongly believed it could be sold relatively quickly having looked it over and determining it's fair market value. I opted for the consignment and over time, I'd call every few years just to make sure it hadn't been overlooked. I really did not want the ring back as it represented a difficult time in life. Today, I worked up the courage to retrieve it. Receipt in hand, I walked in and was politely greeted. I presented my documentation and after a short time was told it couldn't be located! I left with the understanding I'd be called back in a few days. 15 minutes later I received a call that it had been found. It absolutely bewilders me that after all these years, no one from this establishment had a customer looking for a value priced princess cut diamond ring and reassures me now that my interests were never a priority. 14 years is a long time, I guess that's why my ring wasn't important after the check cleared the bank for our purchases and obviously never presented as an option for someone, simply stuffed away in a safe until this day arrived. Thanks for the memory.