Gerrit's Appliance Inc. in Wyoming, MI Open now

Reviews about Gerrit's Appliance Inc.

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  February 08, 2020, by Carl Johnson
  Although I didn’t purchase our Bosch dishwasher from Gerrit’s, I brought it into them for a repair of a leak that was causing an error code while cycling. Admittedly the leak was intermittent, but Gerrit’s believed they discovered the source of the leak and tighten several screws. Since there wasn’t any replacement parts required, they charged me for the labor. I was relieved that I wasn’t very costly. My delight was short lived when I reinstalled the dishwasher at home and received the same error code on the first cycle. At this point I decided to contact the place that I purchased it (big box store) and after negotiating with them, they agreed to schedule a service call and cover the expense. I subsequently contacted Gerrit’s and requested a refund since they were not successful in repairing the leak. Bruce was willing to provide the refund after I explained my circumstances. I have purchased appliances from Gerrit’s in the past and they will certainly be my first stop when I am looking to purchase again. Bruce was committed to my customer satisfaction, and that is important to me when making major purchases.
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  August 26, 2019, by Joyce Bower
  Strange experience yesterday at Gerrit's Appliance and it seems important that management becomes aware-- or at least, other customers shopping for appliances! Most of our appliances are broken or just old. So I drove over to Gerrit's Appliance After walking around a bit, a saleswoman came up to me. Her: "Can I help you find something?" Me: "Yes. Right now, I need a washer/dryer. My dryer just broke. But I also need a new dishwasher, cooktop, refrigerator, wall ovens. Right now, I have a kitchen that is all white and the appliances are white with the white panels that match the cupboards. Her: "How old are they?" Me: "Most all of them are going on 25 years old." Her: "Well, I'm going to say that we are not going to be able to help you." (Long silence as we both looked at each other.) Me. "Oh...Okay." I walked out the door and proceeded to take my business to Bekin's-- it's a farther drive, but the salesman was so kind and offered a lot of guidance. I spent about $20,000 in replacing EVERYTHING in our home. This past fall, my daughter and son-in-law were trying to buy their appliances at Gerrits for the new home they built, and got a cold shoulder treatment from Gerrit's. They felt the saleswoman was rude, cold and lacked of professionalism. So, even though they had a discount from Eastbrook Builders to use Gerrits, they left because of a lack of helpfulness and purchased everything from Brummel's Sales Center. Don't understand what is going on at Gerrit's Appliance. Very strange! Oh well!
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  July 07, 2019, by Paul Peppin
  Ben Geers was very knowledgeable about all of the brands of kitchen appliances we were considering. He took the time to ensure he understood our needs and budget and knew which specific models would best meet them. Ben was also very responsive and helpful in all of the phone and email communications we had with him.